About the author

Poonam Dave

Poonam Dave is VP - Operations at Course5 Intelligence. Poonam has over 12 years of experience working with KPO and captive set-ups, managing operations, driving strategy, leading client engagement and delivering efficiency via innovation. She has set up several global engagements and worked with clients to drive impact for their business by providing them with innovative solutions and practices. Poonam is a certified Lean Six Sigma professional with a Bachelor of Engineering degree from Mumbai University.

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